A Long-Term Care Ombudsman is a specially trained advocate for residents of long-term care facilities, which include Skilled Nursing Homes and Assisted Living Facilities.  An Ombudsman seeks to improve the quality of life, care, and environment for long-term care residents and works to resolve problems individual residents may face.

How can an Ombudsman help?
As an Advocate, the Ombudsman can:
  • Provide information and consultation about 
    • Resident rights
    • Provider and service options
    • Public benefit programs
    • Regulations that apply to long-term care facilities
  • Investigate and work to resolve individual complaints relating to:advocacy-page-2
    • Quality of care or services
    • Quality of life
    • Rights violations
    • Access to services
    • Discharge and eviction
    • Public benefit programs
  • Work with service providers to promote a culture of resident-directed living
  • Identify systemic issues and advocate for change

Long-Term Care Ombudsman Service Area:  The Long-Term Care Ombudsman for Pinal-Gila Council for Senior Citizens provides services in Gila and Pinal counties.  The Long-Term Care Ombudsman Program is a free and confidential service.

Contact the Office of Long-Term Care Ombudsman at 602-542-6454 for county specific Ombudsman Programs in Arizona. 

How to Get This Service: Call PGCSC's Central Intake, Screening and Referral telephone line: (800) 293-9393 or (520) 836-2758